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The information below is very important; please read it!
Instructions
- Please note we do not send physical tickets.
- When you order Advance Tickets, you will receive two confirmation emails:
One from PayPal and one from Planet Angel.
- The Planet Angel Confirmation email will include:
- A Unique Order ID
- The number of Tickets you have bought
- The name of the person who bought them.
- Please note that the tickets can only be in the name of the card-holder who bought them and this cannot be changed.
- Your confirmation emails should arrive almost immediately, if not please check your spam folder, if it's not there please contact us. If you do not receive your confirmation emails and it’s the day of *Chilled*, please use the Advance Tickets Hotline (Please do not email as we may have left Planet Angel HQ!)
- You and any friends you’ve bought Tickets for, must bring the Unique Order ID and the name of the purchaser to *Chilled*.
- When you arrive please tell the Planet Angel Host that you have purchased Advance Tickets and collect your pre-paid pass (don’t take your friends’ pre-paid passes unless they are with you, they will need to collect them from the Host themselves to get in!)
- Then please join the Pre-Paid Queue.
Terms & Conditions
- Advance Tickets guarantee entry for over 18s only until 8:30pm - (providing you pass security & ID checks, please see the FAQ below for accepted forms of ID) .
- Under 18's must be accompanied by and adult guardian.
- We cannot let you in without your Unique Order ID & name of purchaser
- Maximum 6 tickets per transaction
- There is no entry after doors close at 8:30pm
- We cannot accept cheque payments due to time taken to clear
- Sorry, no exchanges or refunds other than for cancellation of the event.
- Advance Ticket issues cannot be dealt with on the day of the event.
- The booking fee is non-refundable.
Frequently Asked Questions (FAQ)
I’ve ordered Advance Tickets but I’ve not heard back from Planet Angel…
You should have received your confirmation email almost straight away, please check your spam folder, if it's not there please contact us. If you have not received your confirmation emails and it’s the day of the *Chilled*, please use the Advance Tickets Hotline (Please do not email as we may have left Planet Angel HQ!)
My friend bought me an Advance Ticket what do I do?
You need to get the Unique Order ID from your friend and make a note of the name of the person who ordered the Advance Tickets and read the “Instructions" section above
Can I reserve a place?
Sorry we don’t operate any reserve lists.
The Advance Tickets are no longer on the online shop, can I call and buy some?
Sorry no, we need time to sort out the paperwork so we stop selling Advance Tickets normally the previous day.
Can I be on the ‘paying guest list’?
Planet Angel does not have a guest list or a vip list. We are a not for profit company and the only people who get in free are those who are contributing to Planet Angel or the event. If you’d like to get involved or ‘earn’ free entry please check out the getting involved section.
Am I guaranteed entry with an Advance Ticket?
Provided you pass ID and security checks, your Advance Ticket guarantees you entry until 8:30pm, if you arrive after 8:30pm, we cannot guarantee entry.
What form of ID is acceptable?
If you are blessed with young looks and/or are between 18 and 24 we strongly advise that you bring two forms of ID. Acceptable ID is a valid Passport, Drivers Licence or Proof of age Card (available here) or CitizenCard (available here), other forms of ID will not be accepted. We use UV to check IDs.
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